WISE Sustainability’s My Green Butler services helps you save money by reducing guests’ energy and water use. In small accommodation guests can use up to 90% of the resources, while in large hotels it can be 50% (the rest being public areas and restaurants). Resources can account for around 20% of a firm’s expenses and […]
Weather is the essential ingredient for a happy holiday, and a happy holiday makes a satisfied guest who will recommend you. So designing great itineraries that best suit the weather and guest type helps boost your business. The key is to match the activity with the right season, best time of day and in the […]
Are we relying on equipment (like fancy coffee machines) to create happy guests at the expense of ignoring their emotional needs? Guests are often searching for personalised experiences which help them de-stress or achieve personal goals. So as hosts we need to help guests achieve a deeper level of satisfaction beyond what amenities can do […]
Being comfortable is key to being a satisfied guest. Remember when you have been too hot or too cold in your accommodation at night – your bad night’s sleep would have made you less inclined to write a good review. Comfort is essential for good accommodation. Comfort also involves using lots of energy; as much […]
So since 2007 we have marched on and increased the overshoot date by 12 days and the predictions of increasing effects from Climate Change are now apparent in the UK with hotter summers.
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