Guest involvement Staff motivation Sustainable technology Technology

Designing Gamification for Responsible Tourism: Giving people a purpose

Responsible tourism is more than minimising your impacts where you travel – it is also about extending the benefits of your trip into the wider community, improving the social, economic, and environmental wellbeing of where you visit. Responsible tourism matters because it helps communities, ecosystems, the tourist, and improves the lives of all involved. Additionally, […]

Guest involvement Sustainable technology

Guest experience design is essential to sustainable hospitality

The greenest hospitality businesses in the world won’t do anyone much good for long if they’re not making money. Talk of sustainability usually (and understandably) revolves around the environment, about waste and conservation. I have written about those topics and will do so again – but not here. This post is about economic sustainability, and […]

Sustainability consumer trends Sustainable technology

The difference between responsible and irresponsible tech is how we use it

It’s easy to get swept up in the promise of technology. It gives us something to fall back on. However much of a mess humanity makes, we can rest easy. Surely efficiency and innovation will save the day in the end, right? On their own, no. I believe in technology, but it is only as a force for good insofar as we choose to make it so.

Carbon reduction Reputation management Sustainable technology

Why biophilia gives hospitality businesses a competitive advantage

We in the tourism sector have a responsibility to lead the way on nature restoration. Beautiful places surrounded by glorious forests, beaches, flowers, birdlife, and mountain views understandably draw visitors, yet the consumption of fossil fuels and wasteful use of food and resources by hospitality adds to pollution and depletion of those same natural assets.

Reputation management Resource saving Sustainability consumer trends

Sustainable tourism can lead the charge for systemic change

Extreme weather events are not abstract, faraway issues. They are in the here and now, with devastating effects on health, wellbeing, and the economy. Although a global trend, in many ways Australia is bearing the brunt. We’re the canary in the coal mine. We all experienced the devastation of bushfires last year (not for the first time) and according to the Climate Council extreme weather could soon be costing the country’s economy $100 billion a year.

Staff motivation Sustainable technology

Tailormade is always best: knowing what Gamification works for you and why

Gamification is key to ensuring sustainable hospitality behaviour change. Running a hospitality team is complex but trying to encourage staff and guests to avoid wasting whilst applying sustainable practices can be even tougher – but it doesn’t have to be. Introducing sustainable hospitality goals and encouraging your team to reach for the stars can add […]