responsible tourism policy_wise sustainability 2

WISE Sustainability's
Responsible Tourism
Policy:

Everything we do is driven
by our commitment to this
Responsible Tourism Policy.

READ ON TO FIND OUT MORE

Learn more about us

Continuous sustainability
progress for hospitality
by helping

CEO/Managers

Engineer

Sustainability
Manager

Finance
Managers

Sales and
Marketing

Staff

Guests

Hotel Sustainability Solutions by Wise Sustainability Ltd

Sustainable Hotel Management in Australia

Wise Sustainability Ltd, based in Kangaroo Valley, NSW, Australia, specializes in sustainable hotel management solutions. They focus on providing innovative and strategic sustainable planning for hotels, aiming to enhance environmental sustainability in the hospitality industry.

Environmental Sustainability in Hotels: A Wise Approach

Wise Sustainability Ltd offers unique solutions to drive environmental sustainability in hotels. Their approach includes practical tools like a UN-recognized guest experience app. This app helps hotels in Australia and Europe engage guests and promote green hospitality management.

Innovative Sustainable Hotel Practices

At Wise Sustainability Ltd, the emphasis is on implementing innovative, sustainable hotel practices. They assist hotels in adopting practices that not only comply with sustainability standards but also set new benchmarks in the industry.

Green Solutions for Hotel Management

Wise Sustainability Ltd provides green solutions for hotel management. Their services are designed to help hotels in Australia adopt sustainable accommodation strategies. They offer advice and solutions tailored to the unique needs of each hotel, ensuring the best sustainable hospitality management practices.

Strategic Sustainable Hotel Planning

Strategic sustainable hotel planning is a key service offered by Wise Sustainability Ltd. They assist hotels in developing long-term sustainability solutions for accommodation. Their expertise lies in creating plans that are environmentally responsible and economically viable.

Sustainable Solutions for Hotels: Near Me in Australia

For hotels in Australia seeking sustainable solutions, Wise Sustainability Ltd is a nearby and reliable option. They offer some of the best services in the field, focused on sustainable hotel planning and management.

Wise Sustainability Ltd is not a hotel business but a provider of sustainability solutions for hotels. They are dedicated to helping hotels reduce their environmental impact and promote sustainable practices in the hospitality industry.

Our Vision

We seek to reduce millions of tonnes of carbon emissions, save millions of kWhs of power, millions of litres of water, and reduce millions of tonnes of waste from hospitality worldwide through the application of responsible technology.

Our Mission

Our raison d'être is to transform the way hospitality consumes resources, by turning the invisibility of energy, water, food and materials use into visible, measured, monitored, and controlled consumption that reduces the use of finite supplies.

By staying true to our vision we reduce environmental degradation, inflated costs and wasteful operations; whilst simultaneously building human resilience to adapt. Our mission is based on research evidence that shows operational waste and conserving behaviours can make substantial savings in hotels. Our own real-world peer reviewed research confirms there is a +50% savings potential in hospitality.

Our Core Beliefs

We define hospitality as tourist accommodation that provides friendly and welcoming services delivered by humans to visitors. We define responsible technology as the integration of hardware/software with human behaviour to take actions that minimise negative impacts and maximise positive benefits – consciously.

We are committed to:

Providing hospitality with responsible technology services to accelerate responsible action that serves to halt biodiversity loss and accelerate Climate Action.
Designing software solutions that positively report tangible results and reinforce personnel success to motivate managers, staff and guests.
Freely sharing knowledge and using our solutions encourage skills development of all. ‘Knowledge’ for all and responsible ‘control’ of resources are the two drivers of our business.

Our Relationship with our Clients

We forge strategic partnerships with our clients and look to build long-term relationships based on mutual trust. Our integrity is founded on always applying an independent eye to identify the most salient sustainability issues and their causes using a science-based approach. Our scientific methods form the foundation for all our work and are the founding pillar of our company.

Knowledge & Skills Sharing

We recognise that to apply responsible solutions you must have a willing cooperative workforce. We encourage our clients to build the sustainability capacity of their management, staff and suppliers, because knowledge is the essential ingredient to drive practical sustainability-led action. This approach also provides worthwhile employment and career opportunities for staff, many of whom now seek employment with companies who share values and concerns for nature as well as fair work conditions. For these reasons we include both formal on-line training for all, as well as regular client interaction and coaching, plus guidance for the client team with advice pertinent to the unique characteristics of their property.

Evidence-based Verification

We are not a certification programme, instead we provide independent Evidence-based Verification which can support the application of a building or tourism certification scheme; form part of a ESG report; provide a detailed report for stakeholders; or transparent reporting to guests and destinations. Our aim is to foster greater confidence in sustainability reporting, to stop Greenwashing claims and help clients distinguish themselves with transparent reporting.

Real-time versus Moment in Time

One needs live data to drive continuous progress rather than reporting a single moment in time just once a year if you are to achieve a more sustainable hospitality business. We maximise the benefits of live reporting by designing practical tools to enable managers and staff to make real-time decisioning. Our clients thus benefit form eco-feedback that enables them to devise tests to optimise their hospitality service, or change course quickly, or to take pre-emptive steps in the face of extreme weather events.

Our Relationship with our Suppliers

Software polices:
For our software we use servers that operate a Green Energy policy and we have servers based in the European Union which comply the GDPR data privacy requirements. We also offer a local hub solution so that data is held at the client’s own site and not in the cloud. We ensure client data privacy by using safety certificates and secure ports, ensuring all data transmission remains confidential and protected.
Hardware challenges:
Unfortunately, the hardware sector is slow moving in terms of reporting their environmental and social impacts. We continue to lobby the sector to provide details and believe these will be forthcoming as legislation, like the European Union CSRD directive, is applied. In the meantime, we advise clients on maximising their hardware investments, to maintain equipment rather than replacing it unnecessarily. While we do promote the use of wireless technology which uses precious metals and lithium batteries, we select equipment where the battery life is extended to 10 years therefore minimising replacement . This has been achieved by switching from ZigBee and MBus protocols, where equipment battery life is shorter, and by operating LoRaWAN protocol. This method provides connectivity over longer distances requiring less gateways and uses lower energy radio communication, so sensor batteries last much longer.
Equipment Recycling:
We are working on our recycling programme and are in talks with our main suppliers based in Europe. These include Wattsense, Adeunis and BMeters.
Alternatives
Wired options will require many metres of copper wiring and cost up to 5 times more to implement. Since we are seeking to inform and apply action on the widest possible scale, we have chosen to focus on offering cost effective hardware because the resource savings (which can be over 40%) negate the additional environmental impacts of the sensors.
We also offer zero hardware option which requires only manual data entry. Therefore, the client needs only to read existing meters and there is no infrastructure required, although obviously the quality of the data depends on the breath of existing metering.

Our Benefits for the Environment

Saving Results

Our mission is to deliver maximum energy, water, waste and material savings for our clients. For example at Europe’s largest theme park’s self-contained accommodation we reduced electricity consumption by 24% and water 14%, at the UK’s leading time share property, Langdale, we reduced electricity use by 21% and gas by 14%, and in Darwin Australia we saved over 30% in resources.

Conservation and regeneration

To increase our client’s environmental benefits, we have devised the ‘Noble Cause’ feature on the My Green Butler service. This allows clients to select a proposition of their guest’s savings to a Noble Cause. These causes, such as the protection of Red Squirrels by Langdale, or Landcare by Magnum Apartments, help to protect species or rejuvenate natural environments. The client can add to these sums through further contributions from any of our services. Guests can also make donations to top up the fund.

Our Benefits for Society

Build Capacity

We ensure the impact of our work goes beyond the hotels, resorts and other accommodations we work with. Each staff member can apply many of the saving strategies we recommend outside the work environment. We include in our training specific details of how sustainability can be applied in the home for energy, water saving and waste reduction. Further we build their carbon and energy literacy by explaining the scaling of resources and how to interpret the consumption of everyday appliances in comparison terms so they can make informed decisions. We have found that these elements of the training have been greatly appreciated by participants.

Diversity and Inclusivity

When using our guests service My Green Butler, we have designed advice to reflect the diversity of guests. We apply a responsible search range so that accessible holiday attractions options can be promoted for wheelchair accessible, deaf, and blind guests can also enjoy the destination. We also promote plant-based diet options through the promotion of vegetarian and vegan restaurants. In addition, we also offer suggestions of Halal, Kosher places to eat to ensure the hospitality provider considers as wide a range of guests as possible. We find guests strongly appreciate the care and attention to their individual needs. This feedback also educates our clients to recognise the variety and needs of visitors and encourages them to reconsider their own hospitality facilities.

Behavioural Change

We share advice to guests on how to adapt by using no or low carbon methods to keep warm or cool. Many of the adaptation, energy and water advice tips have been warmly received by guests who not only respond to make savings at the tourist accommodation but also comment on how they will reconsider how they consume at home. In addition, our training includes confidence building modules that enable accommodation staff to engage with guests on relevant sustainability topics.

Volunteering

One of the drivers of our company is ‘knowledge’ so we voluntarily share our sustainability expertise through training programmes. For example, we have signed a MOU with the World Sustainable Hospitality Alliance and provide training content to help non clients raise their staff capacity. We use our data to contribute to scientific papers and have worked with Griffith University and University of Surrey. We have also shared our insights at the World Travel Market in the UK several times, the Atlas Conference in Austria in 2023, the travel Show in Darwin in 2022, and the No Vacancy Show in Australia 2024.

Our Relationship with our Team

Our team is the heart of our business, and we select candidates with a strong interest and personal commitment to social and environmental causes. We provide virtual working practices and while we have a daily 09:00 team call, staff have a high degree of flexibility when and how they work. Training is offered to all staff. In the future as we grow, we will provide a 10% profit sharing for staff.

From a sustainability perspective, we acknowledge the challenges presented by a global team. We require that our staff members adhere to the minimum requirements of choosing a green internet provider and opting for online conferences and meetings. We also acknowledge that the global nature of our work means that, at times, air travel is unavoidable. To mitigate this, we ensure that all trips are designed to achieve a minimum of two of the following conditions:
To achieve more than one goal,
To attend more than one conference, and/or
To visit more than one client.